Consultancy

Primary Care – Keys to Success

In the constantly changing world of primary care every practice needs to ensure that they are prepared and have the skills to face new challenges. Practices need to be able to compete in a commercial environment, be able to develop their business and be in a position to embrace new opportunities.

SHM have worked with practices to maximise their potential in primary care services. As practice managers themselves the directors have been able to work through many of the challenges facing practices today and are strategically placed to understand the opportunities and threats facing general practice.

Our strength is in assisting practices to find focus and direction, plan for the future and set aims and objectives that the whole practice team can aspire to achieve. Our consultancy is provided as individualised assistance, recognising the diverse positions of general practices, and is intended to strengthen strategic management within your organisation.

SHM consultancy services could include:

• Planning and Development of the practice and its team.
• Working with the practice to maximise core income - QOF, Enhanced Services, reimbursements, for example.
• Assisting the practice to ensure that systems and processes are in place so that the daily working of the practice is assured,
• allowing the senior management team time to develop the organisation.
• Assisting with the development of a staff handbook that will ensure that quality standards are achieved and processes are
• delivered in accordance with the practices aims and objectives.
• Facilitation of improving team work and building a team that is fit for purpose to deliver high quality services and is able to
• adapt to change.
• Change management to ensure that your staff are able to assist the practice compete in the changing world of primary care –
• be better than the competition.
• Excellence in Customer Service – be the best!
• Staff development which may include team sessions, improving skill mix, appraisals, personal development planning (linked
• to the practice’s aims and objectives) and training – please see our list of recent courses for an indication of what we can
• deliver.

Whatever your needs are you can be assured that SHM will work with your management team to assist and enhance the practice to achieve set objectives.

Groups and Clusters

Many practices are now working together in groups or clusters to commission and provide services. SHM are able to provide consultancy and training services to groups and clusters to enable them to maximise their potential and achieve their objectives. Any of the suggested services can be tailored to provide the strategic management required for your group.

To discuss any of our services in more detail please contact us.